Refund policy

🔁 Refund & Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is also required.

📦 How to start a return

To initiate a return, please contact us at info@novazlimited.com.

If your return is approved, we will provide you with instructions on how and where to send your item. Please do not send any items back without contacting us first, as they will not be accepted.

Return address:
21 Durham Avenue
Thorne, Doncaster, DN8 4AN, United Kingdom.

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⚠️ Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

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🔄 Exchanges

The fastest way to get a replacement is to return your item and place a new order once your return is approved.

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💸 Refunds

Once we receive and inspect your return, we will notify you if your refund has been approved.

If approved, the refund will be issued automatically to your original payment method.